Murphy’s Law states, “If anything can go wrong, it will.” In business, being prepared for a crisis is a strategic tactic everyone must practice. A crisis is defined as anything that hinders your business, threatens to harm your organization, stakeholders or customers. A crisis can occur from natural or unnatural causes. It is important to know what to do and what not to do when a crisis strikes. Communication is key in crisis management. Your customers, employees, their families and loved ones will want to know how the crisis will affect them. What you or your designated (more…)