Meet the People
Who Make It Happen
The difference between success and failure?
Having the right people on your side.
Our Business
Is Growing Your Business
Every business is different. That’s why we start with curiosity, not assumptions.
We listen first, and then we design tailored strategies that align with where you are now and where you want to go. No templates and copy-paste approaches. Because honestly, when has copying someone else’s homework ever worked out well?
Your REFUGE From the Marketing Storm
We like to think we’re pretty fun to be around. And that’s a good thing since we’re going to be spending a lot of time together trying to achieve your business goals.
CEO
Built this thing with coffee and sheer will
CRO
Has a background that zigzags through sports and business
Operations
Pretty..... annoying.....
about
deadlines
Strategy
Daydreams about living in a Hobbit-hole someday
Support
Full-time chaos bringer, after-hours heart-to-heart hotline
Collaboration
Thrives on hugs, k-pop, and being an au-some mom
Design
I work hard so my cats don't have to
Design
I terrorize pixels on Canva (and Sims 4)
Social Media Marketing
Powered by iced coffee and just the right amount of chaos
Social Media Marketing
Always up for a good brainstorm, especially if memes are involved
Online Advertising
Running Google Ads all day so I can afford more virtual furniture at night
Web Development
My hands need to build something
Web Development
Ideas never sleep—and neither do I
Web Development
Trust me, it worked on my machine
We’re In It for the Lifetime of Your Brand
We solve real business problems
Feeling the pinch from slow sales or low customer turnout? Let’s diagnose, collaborate, and figure out the next steps together.
We’re an extension of your team
You’re already wearing too many hats, on top of actually running your business. We step in where you’re stretched thin.
We’re never bored
Digital marketing moves fast, and honestly, that’s what we love about it. We’re always testing, learning, and bringing you fresh ideas
We’ve seen a lot
Since 2009, we’ve worked with businesses across industries and of all sizes. Each one taught us something that helps us serve you better.
We’re genuinely invested
When you win, we celebrate. When you’re struggling, we problem-solve together. Building something great shouldn’t feel like a solo mission.
We Designed Our Boutique Operations to Grow With You
We want to be there when you’re figuring out your first hire, when you’re opening your second location, when you’re navigating your first slow season, when you’re celebrating your biggest year ever.
The longer we work together, the better we get at understanding what works for you.
What We Stand For
Impactful Results
More website visitors and followers mean nothing if they don't become customers. We focus on metrics that matter to your bottom line.
Quality Work
Small things make big things work. From button copy to campaign timing, we sweat the stuff a lot of people overlook. It all adds up.
Long-term Thinking
You didn't build your business for a quick cash grab, and we're not here for a quick marketing win. We're thinking about where you want to be in five years.
Honest Communication
We'd rather tell you something won't work than take your money and hope for the best. If we think you're wasting budget, we'll pivot to a better strategy that maximizes your ROI.
Why We’re a Full-Service
Marketing Agency
Everything in marketing is connected. Your website needs to work with your Google Ads and SEO strategy. Your social media should match your branding. You need different nurture campaigns for your leads.
When these pieces aren’t on the same page, you’re just wasting money trying to hold it all together.
That’s why we bring it all under one roof. We’re here to make your life easier.
Frequently Asked Questions
What exactly does a digital marketing agency do?
We take the stress out of getting leads for your business.
We handle everything that helps people find you, trust you, and choose you online. We own the screen. That means building and optimizing your website, making sure you show up in search results, running advertising campaigns, creating content, managing your social media presence, designing your brand identity, and so on. The benefit of working with a full-service agency is that all these pieces talk to each other instead of working in silos.
What roles make up a good digital marketing team?
At REFUGE, your team typically includes a strategist who understands your goals, a project manager who makes sure tasks are moving along, designers who make everything look professional, developers who take care of all things code, and specialists who handle the day-to-day execution. The key difference is you’re not managing five different vendors. You have one team that collaborates behind the scenes, so you don’t have to.
What's the difference between working with you versus a freelancer or a big agency?
Freelancers can be great when you need one specific thing done: a logo, some social posts, a website update. The challenge comes when your needs expand. That one freelancer can’t do everything, so now you’re managing five different people who don’t talk to each other. Your brand message gets inconsistent. Your SEO person has no idea what your ad person is doing. And if that freelancer gets sick, goes on vacation, or gets too busy? Your marketing stops.
Big agencies have the resources to handle anything, but you’re often working with account managers instead of the people actually doing the work. The team that pitched you isn’t the team executing. You’re in a queue with dozens of other clients. And when your main contact leaves (which happens a lot), you’re starting the relationship over with someone new who has to get up to speed on your business all over again.
We’re the middle ground. You get a dedicated full-service marketing team that’s in it for the long haul. We’ve had clients who’ve been with us since 2009. Our team members have been working here for years, so they have genuine rapport with each other and work together seamlessly. That continuity matters, for you and for the quality of work.
You’re not picking between affordable-but-limited or capable-but-impersonal. You get both.
How do you keep your pricing reasonable?
We’ve built efficient systems and we use smart tools (including AI where it makes sense) to handle repetitive tasks faster. That means we can deliver agency-quality work without agency-level overhead. You’re not paying for a fancy office in a high-rise or layers of management. You’re paying for expertise and execution, the things that actually move your business forward.
How will we communicate and keep track of the progress?
We use a client portal where you can see what we’re working on, check progress, and communicate with the team. Depending on your partnership level, we’ll also have regular check-ins via video call where we walk through what’s working, what needs adjustment, and what’s coming next. You’re never left wondering what’s happening or digging through reports you can’t interpret. You can also email us whenever you have questions.
Do I need to sign a long-term contract?
We don’t believe in trapping people in contracts they want to leave. Some of our partnerships are month-to-month, others have initial commitment periods depending on the scope of work, especially for projects that require significant upfront investment like website builds or comprehensive strategies.
We’ll discuss what makes sense for your situation. Our goal is for you to stay because the work is delivering results and the relationship is valuable, not because you’re locked in.
How do you measure success?
We measure what matters to your business. For some clients, that’s lead volume. For others, it’s revenue from online channels. For others, it’s organic traffic or brand visibility. During our first conversations, we’ll define what success actually looks like for you, and then we track progress toward those specific goals.
